Customer complaints are always fun, right? White Shark Media, just as almost every other company on planet Earth, has had its fair share of said complaints. Well what are they doing about it? White Shark Media has gone above and beyond to solve any and all problems their customers/clients have encountered over the company’s upbringing.
When the company became operational in 2011, they quickly learned that a hands-on approach to their customers was a winning strategy. White Shark Media Complaints team has rapidly grown to a global company with 150 employees in three different countries.
The company has not forgotten its roots, and every one of their clients can call the direct extension of their contact person and that person’s supervisor. This allows for a constant, fluent flow of communication even if your direct contact person’s out of the office.
Let’s take a closer look at some of the complaints against White Shark Media, and how the company has evolved said complaints into a constructive building block to increase performance and satisfaction. One of the biggest complaints the company receives is that they do not offer SEO services. In lieu of, White Shark still provides the hands-on service they’re renowned for. Their senior staff will intervene and assist during your hunt for a legitimate and competent SEO company. White Shark Media’s campaigns are essentially aimed at starting from scratch.
Some complaints were issued that customers had better performance with their old campaigns versus White Shark Media’s optimized campaigns. Optimizing a customer’s campaign performance is the main operation for White Shark Media. To ensure success, White Shark Media will combine the old, still working campaign’s positive aspects with their own improvements. This process ensures an identical outcome for new customers, and gives White Shark Media the ability to make improvements as needed.
According to Disqus, White Shark Media has an exceptionally positive outlook when it comes to customer complaints. Unlike most companies around the world, White Shark Media doesn’t set out to quietly resolves said complaints. The company looks at a single complaint, and finds ways to not only solve their issues, but to benefit their customers simultaneously.
In conclusion, White Shark Media is essentially an evolved form of its original principles and still offers its clients with a safely watched and nurturing environment for their campaigns to thrive.